Oracle — Subscription, Cancellation & Refund Policy

Effective date: 3 November 2026

Oracle Plus is a subscription offered by Oracle (trading name of a UK sole trader) through the Oracle website. This policy explains the free trial, recurring payment, cancellation and refund process. Read it together with our Terms of Service and Privacy Policy.

1. Plans and payment

Oracle Plus: seven-day free trial for eligible first-time subscribers; then USD $5.99 per month.

When you begin an eligible trial:

• Stripe collects a payment method when you confirm Checkout.
• The subscription charge is $0 when the trial starts.
• The trial lasts seven days, ending on the exact date and time shown during Checkout or subscription management.
• If you do not cancel before the free trial ends, USD $5.99 is due for the first monthly period, and the subscription renews monthly thereafter unless canceled.

Subscription charges are in US dollars (USD). Your card issuer may convert the amount and charge a foreign-exchange fee. Any applicable taxes and the final amount payable should be displayed before payment is confirmed.

A free trial is offered only when the system confirms eligibility. If you are not eligible, Oracle should show the price that applies before asking you to confirm payment. Merely visiting Checkout does not start a subscription or make a charge.

2. What the subscription provides

Oracle Plus provides access to the paid AI features and usage allowances currently shown within the Service, such as goal planning, AI-assisted reflections and weekly reviews. These features are subject to their displayed limits; they are not unlimited. Features and availability may change as explained in the Terms, subject to legal consumer protections.

3. How to cancel

You can initiate cancellation at any time:

1. Sign in to Oracle.
2. Open Settings and choose the subscription or billing management option.
3. Follow the Stripe Customer Portal cancellation process and check its confirmation and effective end date.

If the portal is unavailable or you cannot access your account, email contact@postonomy.net with sufficient details for us to identify the subscription safely. Do not email your full card number or security code.

To avoid the first monthly charge, cancel before the trial expires. If you cancel an existing paid plan, cancellation generally stops the next renewal, while paid access remains until the end of the current period as shown in the portal. Your precise subscription status and access end date are displayed through the billing provider or Service; if they disagree, contact us.

Stopping use, closing your browser or deleting an app shortcut does not itself cancel a Stripe subscription. Requesting account deletion is separate, although we will address any active subscription as part of a verified deletion request.

4. Trial expiration, renewal and unsuccessful payments

If you cancel during the trial and the cancellation takes effect before the renewal date, there is no Oracle Plus subscription charge for that trial. If you remain subscribed, Stripe will attempt to collect the recurring payment when the trial ends and at later renewal dates.

A declined or incomplete payment may interrupt paid features. Stripe may retry or ask you to update the payment method according to the subscription settings. You can inspect billing status or update a payment method in the Customer Portal. A failed charge does not by itself guarantee that no further collection attempt will occur; cancellation is the appropriate way to stop renewals.

5. Refunds and your legal rights

We will provide any refund, cancellation remedy, price reduction or other solution required under applicable law, including relevant UK consumer law. This policy does not restrict or replace your statutory rights if the digital service is faulty, not supplied as agreed or otherwise falls short of legal standards.

If you are a UK consumer making an online subscription contract, statutory distance-selling cancellation rights may apply, commonly involving an initial 14-day period from entering the contract; their operation depends on the kind of digital service/content and applicable rules about beginning supply during the cancellation period. A seven-day promotional trial does not, by itself, automatically cancel statutory rights. Contact us if you wish to exercise them. We will assess the request under the rules applicable to your purchase and any legally effective consents and acknowledgements.

Outside mandatory statutory entitlements, a refund is not automatically due solely because a subscription was not used or was canceled partway through a billing cycle. We may nevertheless grant goodwill refunds or credits after reviewing individual circumstances. Such discretionary decisions do not affect statutory rights.

For an unexpected charge, duplicate payment, billing mistake, defective service or refund request, contact contact@postonomy.net, including the email associated with your account, approximate payment date and a description of the problem. Do not send complete payment card details.

If a refund is approved, we will initiate it through Stripe to the original payment method where supported. The time taken to appear in your account depends on the payment provider and bank.

6. What cancellation does to your journals

Canceling a subscription is not the same as deleting your account. Your saved entries and relevant history are not automatically erased when payment ends. Paid AI generation may be restricted after access expires; the data you can continue to view or export is described in Oracle and the Privacy Policy.

If you want your account and personal information deleted, follow the separate account-deletion process or contact contact@postonomy.net. Some limited financial records may need to be retained for legal reasons.

7. Price or policy changes

We will communicate material changes to prices, renewal terms or this policy as required by law before they apply. We will obtain agreement where the law requires it. Changes do not take away remedies already available to you for an earlier transaction.

8. Contact

Oracle (trading name of a UK sole trader), trading as Oracle Billing email: contact@postonomy.net Support: contact@postonomy.net